Top 10 New Features in the Xanadu Release of ServiceNow
Discover how the latest update of ServiceNow can help you streamline your workflows, enhance your user experience, and boost your productivity.
Introduction
ServiceNow is a leading platform for digital transformation that enables organizations to automate and optimize their business processes, deliver better services, and create value for their customers and employees. ServiceNow is constantly evolving and improving its features and capabilities to meet the changing needs and expectations of its users. The latest release, Xanadu, is packed with new and exciting features that can help you take your ServiceNow journey to the next level. In this blog post, we will highlight the top 10 new features in the Xanadu release of ServiceNow and how they can benefit you and your organization.
Top 10 New Features in the Xanadu Release of ServiceNow
· AI Search: ServiceNow has enhanced its search functionality with artificial intelligence (AI) to provide more relevant and personalized results. AI Search uses natural language processing (NLP) and machine learning (ML) to understand the intent and context of your queries and deliver the most appropriate answers and suggestions. AI Search also learns from your feedback and behavior to improve over time and offer a more intuitive and conversational search experience.
· Process Optimization: ServiceNow has introduced a new feature called Process Optimization that allows you to analyze and improve your workflows and processes. Process Optimization uses data and analytics to identify bottlenecks, inefficiencies, and opportunities for improvement in your processes. You can also use Process Optimization to compare your processes with best practices and benchmarks and get recommendations on how to optimize them.
· Mobile Card Builder: ServiceNow has made it easier and faster to create and customize mobile apps with the Mobile Card Builder. The Mobile Card Builder is a drag-and-drop tool that lets you design and configure mobile cards that display key information and actions for your users. You can use the Mobile Card Builder to create mobile cards for any table or application in ServiceNow and tailor them to your specific needs and preferences.
· Workspace Designer: ServiceNow has revamped its Workspace experience with the Workspace Designer. The Workspace Designer is a low-code tool that enables you to create and customize workspaces for your users and teams. Workspaces are personalized and interactive dashboards that provide a unified and streamlined view of your work and data. You can use the Workspace Designer to add and arrange widgets, charts, lists, forms, and other components to your workspaces and configure them to suit your use cases and workflows.
· Flow Designer: ServiceNow has enhanced its Flow Designer with new features and capabilities that make it more powerful and flexible. Flow Designer is a low-code tool that allows you to create and manage workflows and automations for your business processes. You can use Flow Designer to automate tasks, actions, notifications, integrations, and more across ServiceNow and other systems. Flow Designer now supports subflows, parallel processing, error handling, and conditional logic, among other features, that enable you to create more complex and robust workflows and automations.
· IntegrationHub: ServiceNow has expanded its IntegrationHub with new connectors and spokes that enable you to integrate ServiceNow with more external systems and applications. IntegrationHub is a feature that allows you to connect ServiceNow with other systems and applications using pre-built or custom integrations. You can use IntegrationHub to exchange data, trigger actions, and orchestrate workflows across ServiceNow and other systems and applications. IntegrationHub now supports integrations with popular systems and applications such as Microsoft Teams, Zoom, Slack, Salesforce, SAP, and more.
· Now Intelligence: ServiceNow has introduced a new suite of features called Now Intelligence that leverage AI and ML to provide insights and recommendations for your business. Now Intelligence includes features such as Predictive Intelligence, Performance Analytics, Virtual Agent, and Agent Assist that help you to predict outcomes, measure performance, automate tasks, and provide guidance and support for your users and agents. Now Intelligence helps you to make smarter and faster decisions, optimize your operations, and enhance your user and customer satisfaction.
· Now Platform App Engine: ServiceNow has improved its Now Platform App Engine with new features and capabilities that enable you to build and deploy custom applications faster and easier. Now Platform App Engine is a platform-as-a-service (PaaS) that allows you to create and run custom applications on the ServiceNow platform. You can use Now Platform App Engine to build applications for any business need or use case using low-code or pro-code tools and frameworks. Now Platform App Engine now supports features such as App Templates, App Analytics, App Security, and App Marketplace that help you to accelerate your app development and delivery.
· Now Platform User Interface (UI): ServiceNow has updated its Now Platform UI with a new look and feel that provides a more modern and consistent user experience. Now Platform UI is the user interface that you use to access and interact with the ServiceNow platform and applications. The new Now Platform UI features a cleaner and simpler design, improved navigation and accessibility, and enhanced usability and performance. The new Now Platform UI also supports dark mode, which reduces eye strain and saves battery life.
· Now Platform Security: ServiceNow has strengthened its Now Platform Security with new features and capabilities that provide more protection and control for your data and applications. Now Platform Security is the security framework that ensures the confidentiality, integrity, and availability of your data and applications on the ServiceNow platform. Now Platform Security now supports features such as Data Loss Prevention (DLP), Encryption at Rest, Role-Based Access Control (RBAC), and Audit Logs that help you to prevent data breaches, encrypt data, manage access, and monitor activities.
Conclusion
The Xanadu release of ServiceNow is a major update that brings many new and exciting features and capabilities to the ServiceNow platform and applications. These features and capabilities can help you to streamline your workflows, enhance your user experience, and boost your productivity. Whether you are a new or existing user of ServiceNow, you can benefit from the Xanadu release and take your ServiceNow journey to the next level. To learn more about the Xanadu release and how to upgrade to it, visit the ServiceNow website or contact us today.
Comments