My Experience at Knowledge 2025

By Eddy Akoush, Enterprise Account Executive, PAMT Consulting

I had the opportunity to attend Knowledge 2025 in Las Vegas, and it was an incredibly valuable experience. The energy at the event was palpable, with thousands of ServiceNow professionals, customers, and partners coming together to share insights, innovations, and success stories.

One of the biggest takeaways for me was the clear focus on AI and hyperautomation. The demonstrations of new capabilities in the Now Platform—especially around predictive workflows and integrated intelligence—highlighted how ServiceNow is evolving into a smarter, more adaptive enterprise platform.

The event also showcased how quickly organizations are moving from planning to action. Digital transformation is no longer a concept—it’s a daily priority. ServiceNow’s latest innovations are not just supporting that momentum but accelerating it across industries.

Beyond the technology, Knowledge 2025 was a powerful reminder of the value of community. It brought us together not just to learn, but to align on how we deliver greater impact to our clients through innovation and shared purpose.

I’m walking away with new insights, renewed energy, and a deeper appreciation for the work we do—together—as part of the ServiceNow ecosystem.