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It is our belief that while we are grounded in using ServiceNow best practices, the services that we provide are not a “one size fits all” solution. Wherever you are in your ServiceNow implementation process, we are here to help. Our team of ServiceNow experts will work with you to deliver solutions that are tested, efficient and scalable.

 

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Implementations

We will work with you in the following areas:

 

  • Analyze your business process and identify areas that can be improved

  • Our technical experts will collaborate with you to define technical requirements that are needed for the success of your ServiceNow environment

  • Create a plan to make your ServiceNow platform integrate seamlessly with your existing applications

  • We will help you deploy your new ServiceNow environment that is efficient and scalable. We will provide maintenance, support, and knowledge transfer to drive value to your IT services

 

Enhance your ServiceNow capabilities today with the solutions that we provide:

Enterprise Service Management (ITSM)

In today’s digitally transformed enterprises, IT departments create, deliver and support IT offerings that are used every day. IT Service management empowers these IT departments with its collection of processes. Our ITSM practice focuses on driving up value for your customers through end-to-end processes and services that incorporate technology with service management practices.

 
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Customer Service Management (CSM)

Customer Success is your first priority and it is ours too. ServiceNow’s Customer Service Management would help you to improve service operations and engage customers. We can help you to gain and retain your customers with our implementation process.

 
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 IT Operations Management (ITOM)

As more applications are hosted in the cloud, there is increasing importance in consolidating and improving the visibility of internal IT operations ServiceNow ITOM suite helps you to improve visibility across your infrastructure and apps, maintain service health and boost cloud delivery and spend. Our ITOM practice focuses on using Discovery, Service Mapping, and Events to address siloed and redundant systems that exist and consolidate them into one to improve critical service reliability and stability.

 

 Human Resources Service Delivery (HRSD)

Give your employees the service experience they deserve. With ServiceNow’s HR service delivery, your employees are provided with a single place to manage their work needs efficiently. We can help to empower your employees with strategic planning and a focus on high-value activities.

 

Hardware Asset Management (HAM)

Businesses spend a significant amount of IT dollars managing infrastructure with little or no ROI. ServiceNow’s Hardware Asset Management helps customers to know and control their assets, mitigate risk and increase the visibility of IT assets as well as automate asset lifecycle to minimize wasted resources and eliminate repetitive tasks. Our HAM Practice focuses on helping you to normalize automated asset tasks, manage assets, and help you improve compliance.

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Software Asset Management (SAM)

With more application providers simplifying administration and customization through no-and low-code interfaces it is getting increasingly difficult to rationalize applications, Track usage, and implement fiscal control over software spend. Our SAM practice enables you to achieve visibility and control of your business from a fiscal, physical and contractual standpoint to get the most of your IT investments.

 

 Security Operations(SecOps)

With ServiceNow’s Security Operations (SecOps), You can respond to security incidents and vulnerabilities and reduce their potential impact on your critical business services, Users, and IT infrastructure. PAMT can help you to customize Security Incident Response (SIR) solutions to meet your organizational needs.